Contact us during the Winter Sale
Our customer services team is enjoying a well-deserved festive break, but we’re still here to help you find the answers you need.
Emails will be attended from 5th January 2026. Live chat will be available on selected days and times only.
Quick answers: start with our FAQs
The fastest way to get help during the Winter Sale is to use our FAQs. We’ve answered the most common questions on delivery, returns, bulbs and more — plus a dedicated Winter Sale FAQ page for discounts and timings.
- General lighting questions & product information
- Ordering, delivery & returns
- Winter Sale discounts, codes & timings
Chat & email support
If you still need help after checking the FAQs, you can reach us via live chat or email. Response times will be slower than usual over the festive period, but we’ll do our best to assist as soon as we can.
- Live chat: Best option when a team member is online (look for the chat icon on the site).
- Email: You can send us a message any time — emails will be attended from 5th January 2026.
Returns during the Winter Sale
If you need to return an item ordered during the Winter Sale, our team will be happy to help once they’re back from the festive break.
- Returns email: queries@thelightingvault.co.uk
- Please include your order number in the email so we can locate your order quickly.
- Return requests must be made within 14 days of receipt of your order.
Live Chat – Fastest Response
Our live chat is the quickest way to get in touch.
Use the live chat icon at the bottom-right of your screen for the quickest response to general questions or product enquiries.
📝 Send Us a Message
Prefer to reach us directly through this page?
Fill out the form below and our team will get back to you from 5th January 2026.
Proudly UK-Based • Orders dispatched from our UK warehouse