Contact Us – We're Here to Help
We’re here to help. Choose the fastest way to reach us below.
Here’s how to reach the right team quickly:
Live Chat – Fastest Response
Our live chat is the quickest way to get in touch.
Use the live chat icon at the bottom-right of your screen for the quickest response to general questions or product enquiries.
✉️ Email Support
Product & Sales Enquiries
Email: sales@thelightingvault.co.uk If you’d prefer email, send your question here — but live chat will usually be faster.
Order Queries & Returns
Email: queries@thelightingvault.co.uk For order status, delivery issues or to request a return. Please include your order number, and note that return requests must be made within 14 days of receipt.
⏱️ Response Times
We reply to emails within 24–48 hours. If you haven’t heard from us, please check your spam/junk folder.
📝 Send Us a Message
Prefer to reach us directly through this page?
Fill out the form below and our team will get back to you within 24–48 hours.
Contact us
For return requests, please email queries@thelightingvault.co.uk and include your order number. The form can be used for other enquiries
Before reaching out, you might find your answer instantly in our FAQ section — it covers everything from delivery times to bulb compatibility and returns.
QUICK HELP
READ OUR FAQ'S
Proudly UK-Based • Orders dispatched from our UK warehouse