Customer Support

Contact The Lighting Vault

We’re here to help. For the quickest answer, please check our FAQs first or use Live Chat when available.

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Response times:
We aim to reply to email enquiries within 24–48 hours (excluding weekends and Bank Holidays).

Quick answers: start with our FAQs

The fastest way to get help is to check our FAQs. We’ve answered the most common questions on delivery, returns, bulbs and product details.

  • General lighting questions & product information
  • Ordering, delivery & returns
  • Bulbs, fitting advice & installation notes
View Lighting FAQs Shipping & Returns
Tip: Having your order number handy helps us resolve queries faster.

Chat & email support

If you still need help after checking the FAQs, you can reach us via Live Chat or email. Live Chat is often the fastest option when a team member is online.

  • Live chat: Look for the chat icon on our website when available.
  • Email: Send us a message any time — we aim to reply within 24–48 hours.

For the quickest resolution, please include your order number and any relevant product details.

Returns

If you need to return an item, please email our team and we’ll help as quickly as possible.

  • Returns email: queries@thelightingvault.co.uk
  • Please include your order number so we can locate your order quickly.
  • Return requests must be made within 14 days of receipt of your order.

We aim to respond within 24–48 hours (excluding weekends and Bank Holidays).

Contact us

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Fastest support

Have a product question?

For the quickest answers on products, finishes, sizing or availability, please use our Live Chat. It’s the fastest way to get help from our team.

Typically replies within minutes