UK MAINLAND - Orders Over £99 - FREE

UK MAINLAND - Orders Under £99 - £6.95

EXPRESS DELIVERY - £7.95 *subject to availability

PLEASE NOTE: OUR LARGE SALZBURG LARGE SQUARE FLUSH LIGHTS ARE DELIVERED USING A PALLET SERVICE AS THESE ITEMS ARE LARGE AND PRE-ASSEMBLED. 

PALLET DELIVERY UNDER £1000 - £35

PALLET DELIVERY OVER £1000 - FREE

Express delivery is available on lots of our products. If this is available on the product you are interested in the EXPRESS SHIPPING option will be available at checkout.

Unfortunatley Express Shipping is not available on all products and is subject to availability.

UK MAINLAND EXPRESS SHIPPING - £7.95 *subject to availability

We aim to ship most orders within 7 working days of ordering if the STANDARD SHIPPING option has been selected.

Express delivery of 1 - 3 working days is available on lots of our products. If this is available on the product you are interested in the EXPRESS SHIPPING option will be available at checkout.

Some products give an estimated delivery time in the product description, which may be 1-2 weeks for delivery. If there is no delivery time we would expect to ship the item within our standard 7 working day terms. 

PLEASE NOTE: ORDERS PLACED DURING SALE PERIODS ARE SUBJECT TO A LONGER DISPATCH TIME OF UP TO 14 WORKING DAYS DUE TO HIGH VOLUME OF ORDERS.

We ship all orders by tacked courier service and you will be sent tracking information via the courier nce your order has been dispatched.

We use several different couriers to ship our orders - this may vary depending on the item you have ordered.

We are happy to refund or exchange any order placed on our website provided it is within 14 days of receipt. You need to notify us by email via queries@thelightingvault.co.uk to allow us to authorise your return.

You can read our full returns policy on our website. here: https://thelightingvault.co.uk/pages/returns-policy

Please note we cannot process any return or exchange requests by telephone or through social media.

Although we don't offer trade accounts, we do work closely with interior designers and home builders to provide lighting for their projects. If you are working on a project please contact us with your company details and the project requirements to see how we can work together. 

We already provide everyday low prices, so we don't offer trade discounts on single items or smaller orders. However, if you are looking to place a particularly large or bulk order, please contact us. 

Please note: we do already offer multi-buy discounts on some of our most popular products.

We accept all major credit and debit cards - including American Express. You can also pay via Paypal.

Yes — we offer flexible ways to spread the cost. At checkout you can choose either Klarna or PayPal Pay in 3 to split your payment into interest-free monthly instalments. Simply select your preferred option when completing your order online.

Unfortunatley we only accept payments via the secure checkout on our website.

Most of our lights will NOT include light bulbs as standard. This can be different on each product as some lights have built in (integrated) LED lights.

If the light does not include light bulbs we have a drop down option on each product where you can add a full set of Premium LED light bulbs for your chosen light.

If you chose to add on the light bulbs to the light you are purchasing, we will include a FULL SET of our PREMIUM, LED DIMMABLE light bulbs with your order. These will be shipped with your order so you can enjoy your new light straight away!

We can provide a VAT invoice for all orders if required. Please request this by emaillingqueries@thelightingvault.co.uk

Yes - the minimum stated drop of a light will include all of the light and is measured from the ceiling to the lowest point.

Yes - the maximum stated drop of a light will include all of the light and is measured from the ceiling to the lowest point.

In most cases we can provide replacement parts for our lights if they are needed.

Please note we are only able to offer spare / replacement parts for lights which have been purchased from ourselves.

Please contact us via sales@thelightingvault.co.uk for more info.