Help Center

If you have placed and order but have not received an email confirmation please check your spam and junk folders. Unfortunately some of our confirmation emails have incorrectly marked as spam.

Our lighting shipping prices are:

Collection From Our Store - FREE 

UK MAINLAND Orders Under £49 - £5.99

UK MAINLAND Orders Over £50 - FREE

NORTHERN IRELAND Orders Under £50 £12

NORTHERN IRELAND Orders £100 - £249 £6

NORTHERN IRELAND Orders  OVER £250 - FREE

Republic Of Ireland - BY REQUEST

Channel Isles Orders Under £99 - £12.00 

Channel Isles Orders Over £99 - £6.01 

Isle Of Man Orders Under £99 - £12.00 

Isle Of Man Order Over £99 - £6.01 

Isle Of Wight Orders Under £99 - £11.00 

Isle Of Wight Orders Over £99 - £5.01

We use DPD to ship our orders to you. DPD provide a one hour delivery slot on the morning of your delivery if you proved a mobile phone number at the time of ordering.

This can vary depending if your item(s) are currently in stock in our warehouse. We aim to ship orders within 7 working days, unless stated other wise in the product description. Please take note of the description before contacting us. For a more accurate delivery estimate email us on queries@thelightingvault.co.uk

We are currently only shipping to the UK. We can ship to Ireland by request but please be aware customs fees may apply, these would be the responsibility of the customer to pay.

The quickest way for us to answer simple enquiries is by Instagram DM or Facebook Messenger. We can also be contacted by email on queries@thelightingvault.co.uk

For returns and exchanges we can only process these requests via email queries@thelightingvault.co.uk. We cannot provide any info on this by telephone or social media. Please include your order number with your email and photgraphs (if applicable)

We are happy to refund or exchange any order placed on our website provided it is within 14 days of receipt. You need to notify us by email via queries@thelightingvault.co.uk to allow us to authorise your return. You can read our full returns policy on our website. here: https://thelightingvault.co.uk/pages/returns-policy

Please note we cannot process any return or exchange requests by telephone or through social media.

We do not make all products available for pre-order, we only apply this to our most popular items when stock is limited and we will not have enough stock arriving to meet the expected demand.

Unfortunately we cannot guarantee delivery dates on pre order items. To try and offer the most accurate date on a pre order item we wait until we have a firm expected date before making the pre order live. Unlike some competitors we would rather wait until closer to the actual expected date to make pre orders available, we do this as we do not want to disappoint you if a date is moved back. We find that items that are not expected to arrive for several weeks or months are the most likely to have their expected date pushed back. We can not offer any compensation for delays on pre order items,

The short answer is yes! If a product is listed on our site that is sold out we will be restocking it as soon as it becomes available again with out manufacturers. If a product has been discontinued and will not be restocked it is removed from our website. Use our stock notifications service to find out as soon as the product you want is now available to order. If it is one of our most popular lines we will may also put these on pre order when a firm due date is available.

If we have a restock date on a sold out item we write it in the product description. Please note this are often rough estimates and will sometimes change. If there is no due date on the item we do not currently have one available. Sign up to our text notification service to find out as soon as these are back in stock.

Most of our lights will NOT include light bulbs as standard. This can be different on each product as some lights have built in (integrated) LED lights. If the light does not include light bulbs we have a drop down option on each product where you can add a full set of Premium LED light bulbs for your chosen light.

If you chose to add on the light bulbs to the light you are purchasing, we will include a FULL SET of our PREMIUM, LED DIMMABLE light bulbs with your order. These will be shipped with your order so you can enjoy your new light straight away!

Yes we do! We have a large selection of light bulbs available to purchase.  We always have available to order the light bulbs required for each light we sell.

You can view a selection our light bulbs here: https://thelightingvault.co.uk/collections/light-bulbs

Yes we do, we are proud of our NHS and Defence workers and are happy to offer an exclusive discount. Please send us a message and we will provide this to you.

We can provide a VAT invoice for all orders if required. Please request this by emailling queries@thelightingvault.co.uk