How can we help you?

If you have placed and order but have not received an email confirmation please check your spam and junk folders. Unfortunately some of our confirmation emails have incorrectly marked as spam.

Our lighting shipping prices are:

UK MAINLAND Orders Under £75 - £6.95

UK MAINLAND Orders Over £75 - FREE

NORTHERN IRELAND Orders Under £50 £12

NORTHERN IRELAND Orders £100 - £249 £6

NORTHERN IRELAND Orders  OVER £250 - FREE

Isle Of Man Orders Under £99 - £12.00 

Isle Of Man Order Over £99 - £6.01 

 

We use DPD to ship our orders to you. DPD provide a one hour delivery slot on the morning of your delivery if you proved a mobile phone number at the time of ordering.

This can vary depending if your item(s) are currently in stock in our warehouse. We aim to ship orders within 7 working days, unless stated other wise in the product description. Please take note of the description before contacting us. For a more accurate delivery estimate email us on queries@thelightingvault.co.uk

PLEASE NOTE ORDERS PLACED DURING SALE PERIODS ARE SUBJECT TO A LONGER DISPATCH TIME OF UPTO 14 WORKING DAYS DUE TO HIGH VOLUME OF ORDERS.

The quickest way for us to answer simple enquiries is by using our website Live Chat or Instagram DM. We can also be contacted by email on queries@thelightingvault.co.uk

For returns and exchanges we can only process these requests via email queries@thelightingvault.co.uk. We cannot provide any info on this by telephone or social media. Please include your order number with your email and photgraphs (if applicable)

Although we don't offer trade accounts, we do work closely with interior designers and home builders to provide lighting for their projects. If you are working on a project please complete the form on the page below with your company details and the project requirements to see how we can work together. 

 

https://thelightingvault.co.uk/pages/projects

 

We already provide everyday low prices, so we don't offer trade discounts on single items or smaller orders. However, if you are looking to place a particularly large or bulk order, please contact us. 

Please note: we do already offer multi-buy discounts on some of our most popular products.

We are happy to refund or exchange any order placed on our website provided it is within 14 days of receipt. You need to notify us by email via queries@thelightingvault.co.uk to allow us to authorise your return. You can read our full returns policy on our website. here: https://thelightingvault.co.uk/pages/returns-policy

Please note we cannot process any return or exchange requests by telephone or through social media.

The short answer is yes! If a product is listed on our site that is sold out we will be restocking it as soon as it becomes available again with out manufacturers. If a product has been discontinued and will not be restocked it is removed from our website. Use our stock notifications service to find out as soon as the product you want is now available to order. If it is one of our most popular lines we will may also put these on pre order when a firm due date is available.

Most of our lights will NOT include light bulbs as standard. This can be different on each product as some lights have built in (integrated) LED lights. If the light does not include light bulbs we have a drop down option on each product where you can add a full set of Premium LED light bulbs for your chosen light.

Yes we do! We have a large selection of light bulbs available to purchase.  We always have available to order the light bulbs required for each light we sell.

You can view a selection our light bulbs here: https://thelightingvault.co.uk/collections/light-bulbs

If you chose to add on the light bulbs to the light you are purchasing, we will include a FULL SET of our PREMIUM, LED DIMMABLE light bulbs with your order. These will be shipped with your order so you can enjoy your new light straight away!

We can provide a VAT invoice for all orders if required. Please request this by emailling queries@thelightingvault.co.uk

In most cases we can provide replacement parts for our lights if they are needed. Please note we are only able to offer spare / replacement parts for lights which have been purchased from ourselves. Please contact us via sales@thelightingvault.co.uk for more info.