Help Center

Order Confirmation Emails

Email Confirmation Not Received

I have not received an email confirmation from The Lighting Vault

Frequently Asked Questions

Delivery Costs

Delivery Charges

Shipping Information

How will my order arrive?

How long will my order take to arrive?

My shipping location is not listed, can you deliver to me?

How can i contact you?

Contact Details

Returns

What is your returns policy?

Pre Orders

Can I Pre Order Any Item?

Are Pre Order Dates Guaranteed?

Sold Out Items

The product I want is sold out, will it be restocked?

Do you have a restock date for a sold out item?

Light Bulbs

Do your lights include light bulbs?

What light bulbs do you include?

Do you sell light bulbs?

Do you offer NHS / Defence discount?

NHS / MOD Discounts

Can you provide a VAT invoice?

VAT Invoice